Does your company use a PR agency? For that matter, is your company a PR agency? Glasscubes.com recently conducted a survey that showed 90% of the PR professionals questioned thought results would be better if the agency/client relationship was more collaborative. One would think many of their clients would feel the same way. So Glasscubes offers these helpful tips to improve your relationship, and hopefully improve your visibility in the process.
5 Tips to Improve Agency-Client Collaboration
Every day, Glasscubes helps small businesses improve working relationships by strengthening collaboration. The following tips are based on that first-hand experience, as well as feedback collected in the survey.
Stop thinking in terms of “agency” and “client.” Instead, be part of one team working side-by-side to meet goals. By tearing down the walls separating the agency from the client, you’ll build a more trusting, team-focused relationship.
Reduce reliance on email. Email is quick and easy, but it doesn’t lend itself to give-and-take, back-and-forth communication – one of the driving forces behind effective collaboration. For example, by encouraging conversations on a shared online workspace, agencies and clients can listen to suggestions from multiple people, discuss ideas and work together to develop a solution. Plus, reducing emails means less time wasted searching archives, and no more forgetting to CC someone.
Encourage collective brainstorming. Barriers develop when agencies think they’re supposed to have all the answers. Likewise, tension is created when clients don’t provide enough input, but still expect agencies to deliver the goods. Instead, brainstorm together and encourage feedback. Combine the collective resources of the agency with the client’s subject-matter expertise for better results. This brainstorming can happen in-person or online.
Build trust. Trust isn’t developed overnight. But, it’s critical to effective agency/client relationships. With trust comes confidence, an openness to new ideas and a sense of partnership.
Continue to evolve. Just because “that’s the way it’s always been done” doesn’t mean it’s the right. Nearly 90% of survey respondents said relationships are “somewhat collaborative,” which is okay, but not good enough. There’s a clear desire to increase collaboration as a means to generate better results. Be willing to shake up traditional agency/client communication.