Rolex, The Walt Disney Company and Google top Reputation Institute’s 2016 Global RepTrak 100, the world’s largest annual survey of corporate reputations. The RepTrak System measures the general public’s perception of the world’s top companies on the seven key rational dimensions of reputation: products and services, innovation, workplace, governance, citizenship, leadership and performance.
An “excellent” reputation is represented by an overall RepTrak Pulse score of 80 or higher. A RepTrak Pulse score of 70-79 is considered “strong,” while 60-69 is “average.” None of the companies in the Top 100 scored below 67.
“The Global RepTrak 100 shows that to be a winner in the global market, companies need to deliver on all seven dimensions of reputation,” said Kasper Ulf Nielsen, executive partner at Reputation Institute, in a news release. “The top three companies all demonstrated strong or excellent scores in each dimension, which means that consumers are more likely to buy and recommend their products and services.”
One notable absence from the RepTrak 100 is German automaker Volkswagen, whose reputation dropped by 13.7 points globally in the wake of an emissions scandal. VW earned a strong RepTrak Pulse score of 75 in 2015, good enough for 14th place on the Global RepTrak 100 that year, but dropped to an average RepTrak Pulse score of 61.3 in 2016, falling to 123rd position.
Across the seven dimensions of reputation, VW saw an average drop of 10.9 points, with the biggest drops in governance, citizenship and leadership. VW also saw a drop across all supportive behaviors, which underscores the impact of a company’s reputation on the business.
The top 10 companies in this year’s rankings are:
- The Walt Disney Company
- BMW Group
- LEGO Group
Consumers identified Rolex as the global leader in products and services, while Apple remains the global leader in innovation and leadership. Google earned top marks on performance and workplace, with The Walt Disney Company perceived as best in citizenship and governance.
Out of the 100 companies that made the list, only six companies managed to make their way into the top 10 across the majority of the markets. Rolex, which occupied the fourth spot in 2014 and 2015 but jumped to first place overall in 2016, ranks in the top 10 across 11 markets – the most out of all companies.
Microsoft returned to the top 10 in 2016 after a one-year absence, replacing Intel, which slipped to 11th place. Though it remains in the top 10, Apple slid from 7th place since 2014.
Download the complete list of Top 100 Reputable Companies.