On Twitter, I follow a gentleman named Joe Navarro (@navarrotells), a former FBI agent and leading expert on non-verbal communication. (He’s authored at least one very intriguing poker book on tells, which is how I came to know his work.) He passed along a Tweet containing this video recently, which illustrates just how little we pay attention to our surroundings.
If you can work on improving your observation skills, just think how much of an edge you — and your company — will have in a business setting. And think how much more attentive you could be to your customers. Enjoy this eye-opening piece. (If it won’t allow you to view the embedded version, just click "Watch on YouTube.")