Lesson #1 in Customer Service: Don’t Anger Influential Bloggers

Scott Kelby, author of the Photoshop Insider blog, took the opportunity to ignore all things Adobe for a post and focus on his experience with a major airline. Apparently, he doesn’t like blame-the-customer-first policies, nor are sassy customer service reps his cup of tea.

Read about his experience, and glean something from it to help your business.