Report: Facebook Worked to Get Out the Vote — Possibly Helped Dems

The Atlantic offers an interesting article about Facebook’s Election Day activities, and how the social media giant’s non-partisan efforts possibly helped Democrats by turning out more young and female voters.

Assuming you are over the age of 18 and were using a computer in the United States, you probably saw at the top of your Facebook page advising you that, surprise, it was Election Day. There was a link where you could find your polling place, a button that said either "I’m voting" or I’m a voter," and pictures of the faces of friends who had already declared they had voted, which also appeared in your News Feed. If you saw something like that, you were in good company: 96 percent of 18-and-older U.S. Facebook users got that treatment, assigned randomly, of course. Though it’s not yet known how many people that is, in a similar experiment performed in 2010, the number was *60 million*. Presumably it was even more on Tuesday, as Facebook has grown substantially in the past two years.

But here’s the catch: four percent of people didn’t get the intervention. Two percent saw nothing — no message, no button, no news stories. One percent saw the message but no stories of friends’ voting behavior populated their feeds, and one percent saw only the social content but no message at the top. By splitting up the population into these experimental and control groups, researchers will be able to see if the messages had any effect on voting behavior when they begin matching the Facebook users to the voter rolls (whom a person voted for is private information, but whether they voted is public). If those who got the experimental treatment voted in greater numbers, as is expected, Fowler and his team will be able to have a pretty good sense of just how many votes in the 2012 election came directly as a result of Facebook.

In a country where elections can turn on just a couple hundred votes, it’s not far-fetched to say that Facebook’s efforts to improve voter participation could swing an election, if they haven’t already. They’ve done a very similar experiment before, and the results were significant. In a paper published earlier this year in Nature, Fowler and his colleagues announced that a Facebook message and behavior-sharing communication increased the probability that a person votes by slightly more than 2 percent. That may not seem like a huge effect, but when you have a huge population, as Facebook does, a small uptick in probability means substantial changes in voting behavior.

"Our results suggest," the team wrote, "that the Facebook social message increased turnout directly by about 60,000 voters and indirectly through social contagion by another 280,000 voters, for a total of 340,000 additional votes." This finding — remarkable and novel as it may be — is in concert with earlier research that has shown that voting is strongly influenced by social pressure, such as in this 2008 study which found that people were significantly more likely to vote if they received mailings promising to later report neighborhood-wide who had voted and who had stayed at home.

Although months of door knocking, phone calls, and other traditional campaign tactics surely bring more people to the polls, those measures are expensive labor-intensive. Nothing seems to come even close a Facebook message’s efficacy in increasing voter turnout. "When we were trying to get published," Fowler told me, "We had reviewers who said, ‘These results are so small that they’re meaningless,’ and other reviewers who said, ‘These results are implausibly large. There’s no way this can be true.’ " In a country where elections can turn on just a couple hundred votes, it’s not far-fetched to say that, down the road, Facebook’s efforts to improve voter participation could swing an election, if they haven’t already.

Now it must be said that of course Facebook is not trying to elect Democrats. Facebook has an admirable civic virtue and has long tried to increase democratic participation in a strictly nonpartisan way. "Facebook," Fowler said to me, "wants everyone to be more likely to vote. Facebook wants everyone to participate in the fact of democracy."

But that doesn’t mean the effects of Facebook’s efforts are not lopsided. Outside of Facebook’s demographic particularities, there are reasons to believe that improved voter turnout in general helps Democrats, though there is a debate about this within political science.

In practice, though, there is no such thing as pure a get-out-the-vote, one whose tide raises all votes, and Facebook is no exception. It skews toward both women and younger voters, two groups which tended to prefer Democrats on Tuesday. Eighteen-to-29-year-olds voted 60 percent for Obama, compared with 37 percent for Romney. The next-older age group, 30-44-year-olds, gave Obama 52 percent of their support. Among Americans older than 45, Romney won. The implication is clear: If Facebook provides a cheap and effective way to get more people to the polls, and it seems that it does, that is good news for Democrats. For Republicans, well, it’s an uncomfortable situation when increasing voter participation is a losing strategy.
 

CEOs Just Saying No to Social Media

Social media may be taking much of the rest of the world by storm, but Fortune 500 CEOs are not quite ready to take the personal plunge in most cases. Bulldog Reporter has the story:

The 2012 Fortune 500 Social CEO Index was created (by Domo and CEO.com) to investigate the social media habits of leading CEOs. It found that while CEOs lagged far behind the general population in terms of overall social media participation, they are more active on one social network — LinkedIn — than the general public. When it comes to specific social networks, LinkedIn was by far the most popular among Fortune 500 CEOs, with 26 percent on the network, compared to just 20.15 percent of the U.S. general public.

But on other major social networks, including Facebook, Twitter and Google Plus, the presence of Fortune 500 CEOs was minimal at best, with only 7.6 percent on Facebook, 4 percent on Twitter, and less than 1 percent on Google Plus. By contrast, more than 50 percent of the U.S. population uses Facebook and 34 percent uses Twitter.

"The results came as a surprise considering that social media sites like Facebook, Twitter and LinkedIn are part of the daily fabric of life," said Josh James, Domo founder and CEO, in a news release. "We really expected to see more social engagement from CEOs, especially since the benefits of social media are no longer just wishful thinking."

Others findings from the study:

  • 70 percent of CEOs have no presence on social networks

  • Among the 20 Fortune 500 CEOs who have opened Twitter accounts, five have never tweeted

  • Rupert Murdoch of News Corp, with 249,00 followers, is now the most-followed Fortune 500 CEO, surpassing HP’s Meg Whitman who was in the number one spot when the survey was taken

  • 10 Fortune 500 CEOs have more than 500 LinkedIn connections, while 36 CEOs have 1 LinkedIn connection or none

  • Six Fortune 500 CEOs contribute to blogs, and only one of the six CEOs, John Mackey of Whole Foods, maintains his own blog

5 Social Media Lessons for Small Businesses

The popular site, Mashable, offers five lessons for small businesses to consider while trying to navigate the tricky waters of social media.

1. Social Isn’t the Place for the Hard Sell
This might be the most difficult lesson for the small business owner. After all, we don’t have large marketing budgets to waste. Every dollar must count and we’ve been trained to close every potential sale. However, the social universe requires a subtler approach. This means no BUY ME buttons or blatant promotional copy.

In fact, if your social media strategy is just about marketing or sales, then you’re not approaching it right. Yes, you can use social media for marketing and you can increase your sales figures from it, but it can’t be your focus 100% of the time. As a general rule of thumb, only 5% to 10% of your social media activity (i.e. status updates or tweets) should be self-promotional.

Social media is all about building relationships and growing trust. This means answering questions, providing helpful information, and serving as a trusted resource. These activities should grow your bottom line, but it can be a slower, more nuanced, and potentially more fruitful journey than you’be come to expect. For this reason, it’s important to realize that social media shouldn’t replace all your other traditional marketing practices. It’s okay to ask for the sale, just not in social channels.

2. Social Isn’t About Self-Promotion
You know how painful it is to be stuck at a cocktail party, talking to that self-absorbed person who only talks about him or herself. Small businesses need to treat social media like a cocktail party among friends. To be liked, you’ve got to be gracious, genuinely interested in others, and not dominate the conversation.

What does this mean? Make it easy for people to leave comments on your blog. Engage with everyone who posts on your wall (within reason). Share great content from others in the industry. Ask questions and encourage participation. And most importantly, recognize that sometimes it’s better to talk less and listen more.

3. You Don’t Have to be Everywhere
There are two facts to keep in mind when it comes to social media and small business. First, there will always be a new network to get involved with. Secondly, a small business owner has a limited amount of time and money to devote to social media.

Fortunately, doing social media well doesn’t mean you need to be anywhere and everywhere. Instead, it’s about choosing one or two of the most relevant and effective channels for reaching your customers and focusing on them.

Remember that a neglected social media presence will reflect poorly on your business. It’s actually better to not have an account if you don’t have the time and resources to actively manage it and participate.

4. You Don’t Have to Keep up With the Big Brands
If you’re running a small business, you know there’s a big difference between your budget and that of Virgin America or Starbucks. That’s OK. Your small business doesn’t need to try to keep up with these big brands — particularly when it comes to contests and campaigns.

Creating giveaways and contests is one of the most effective ways to generate new likes and improve overall engagement. But small businesses often feel the pressure to offer flashy prizes that are well beyond their budget.

For example, for your small business, don’t give away a bunch of iPads if that’s not what you can afford. Instead, consider giving away one of your company’s services. It’s definitely not the sexiest prize and won’t generate widespread interest, but it’s more budget friendly and everyone who participates is sure to be interested in what your company does.

5. Social Media isn’t “Free”
Sure, you don’t have to spend a dime to join Facebook, create a Twitter account, or start a blog. That’s great news for the small business. However, social media is far from free once you factor in the blood, sweat, and tears it demands. Social media requires constant commitment, from keeping fresh content on your accounts to engaging your community.

Unless you consider your time (or the time of your employees) worthless, then there’s a significant cost involved with social media. For example, if it takes one employee approximately ten hours a week to manage social media accounts, you can assign a hard cost to the effort. The key takeaway is any small business owner needs to understand the numbers behind every campaign, and that means factoring in everyone’s time and effort.
 

Facebook News: Growing, But Slowing

Maybe this example will help determine if you’re the "glass half full or glass half empty" type. The subject is Facebook and its ability to attract more users.

A recent item from the Bulldog Reporter noted the following:

Facebook’s growth appears to be slowing, particularly in the U.S. Unique U.S. visitors to the wildly popular social media site rose 5 percent in April to 158 million, according to data attributed to comScore, the slowest growth rate since comScore started tracking data in 2008. Users spent more than six hours a month on the site in April, up 16 percent from the prior year. Still, that’s a slower growth rate than the 23 percent increase in 2011.

Investors are concerned about Facebook’s ability to keep increasing revenue and make money from its growing mobile audience. But many analysts hold positive long-term ratings on the stock as the company has been rolling out new offerings for mobile users, including apps for taking photos, messaging and for managing business brand pages. It is also unveiling an app center to allow users to find Facebook-related games and other applications more easily, an AP news release reports.

So, the question is not whether you’re a Facebook fan, but whether you think it will continue to grow and prove to a success for investors. Your thoughts?

Splitsville: Facebook a Divisive Medium for Couples

Facebook has many great qualities. It allows us to keep in touch with friends — close and distant — via comments, emails and photos. However, it seems the flirting and rekindling going on in the medium is at least a factor in many divorces — more specifically, a third of them. Wow. SmartMoney has this unnerving report:

More than a third of divorce filings last year contained the word Facebook, according to a U.K. survey by Divorce Online, a  legal services firm. And over 80% of U.S. divorce attorneys say they’ve seen a rise in the number of cases using social networking, according to the American Academy of Matrimonial Lawyers. “I see Facebook issues breaking up marriages all the time,” says Gary Traystman, a divorce attorney in New London, Conn. Of the 15 cases he handles per year where computer history, texts and emails are admitted as evidence, 60% exclusively involve Facebook.

“Affairs happen with a lightning speed on Facebook,” says K. Jason Krafsky, who authored the book “Facebook and Your Marriage” with his wife Kelli. In the real world, he says, office romances and out-of-town trysts can take months or even years to develop. “On Facebook,” he says, “they happen in just a few clicks.” The social network is different from most social networks or dating sites in that it both re-connects old flames and allows people to “friend” someone they may only met once in passing. “It puts temptation in the path of people who would never in a million years risk having an affair,” he says. Facebook declined to comment.

Is Social Media Changing Your Work Life for the Better?

In the July/August issue of the Indiana Chamber’s BizVoice magazine® we look at the impact of social media on business.

To do that properly, we’d like to hear from Hoosier companies on what they’re doing and what they see as the benefits of their social media activities.

Maybe you reach customers via a blog, Facebook or Twitter. Or it’s more of an internal tool to communicate with your employees. Perhaps you even have a person dedicated to social media. Basically, if your company consistently uses social media in some way to impact the business, we would appreciate you getting in touch!

Companies of all industries and sizes are welcome.

Please e-mail Rebecca at rpatrick@indianachamber.com.

Advice for Employers and Employees About Social Media Use

Every week, it seems like there’s another story or controversy surrounding a business and its use of social media. Whether it’s an ill-advised Tweet, improperly disciplining an employee for social media use or an employee venting irresponsibly, the gray area in this arena seems to be spreading like a (computer) virus. Ragan.com offers some tips on what you should consider when it comes to social media use. Keeping these concepts in mind may keep you out of trouble in the future:

1. Training and communication about corporate social media policies are essential: Some companies have no social media policy, but most have come to recognize that existing communication policies are insufficient to protect employers and employees from the nuances and unique risks of social media. Other organizations have a policy but fail to educate employees on the risks and ramifications of their actions in social media; this is almost as dangerous as having no policy at all.

Simply put, your employees—particularly younger ones who are social natives—are ill equipped to understand the corporate, regulatory, and legal risks of their social media activities. If you are not reinforcing to them what is expected, what will get them and the company in trouble, and the consequences of mistakes, your brand is accepting needless risks, and you are not doing your employees any favors.

2. Give employees every opportunity to vent in private and appropriate channels: Nothing a company does will prevent some employees from turning to social media to voice complaints, because social media sharing is second nature to too many people. Nevertheless, that should not prevent companies from trying to prevent as many social media problems as possible.

The answer is not to prevent social media access at work—employees all carry their social networks in their pockets or purses nowadays—but instead to furnish multiple ways for employees to share feedback within the company.

This includes passive solutions, such as offering intranet forums where employees may discuss concerns, and proactive solutions, such as organized employee gatherings and groups to collect feedback. The best solution is nothing new: strong, active, open, and engaged leadership that listens to employees.

3. Do not ask for candidates’ or employees’ passwords: Asking for employees’ and candidates’ social media passwords is problematic for several reasons. First, doing so might expose you to information that the person is in a protected group, which could then open the company up to a discrimination claim. Also, your organization could suffer a blow to its reputation if a candidate or employee discloses the practice.

In hiring situations, you might lose a qualified candidate concerned that your organization demonstrates a hostile and distrustful relationship with employees. Finally, this practice requires employees to violate Facebook’s Statement of Rights and Responsibilities, which states, "You will not share your password… let anyone else access your account, or do anything else that might jeopardize the security of your account."

Some assert there are legal risks to asking employees and job candidates for their passwords. I am not a lawyer and cannot advise you on the legality of checking social media for information on candidates, but asking for passwords is a dangerous and risky policy.

If you’d like more information on this topic, the Indiana Chamber offers the Indiana Employer’s Guide to Monitoring Electronic Technology in the Workplace – 3rd Edition (authored by attorneys from Ogletree Deakins).

Zuck Does What Zuck Wants

As most of you know, Facebook acquired Instagram last week for about… (cue Dr. Evil) one BILLION dollars. But an article in the Wall Street Journal illustrates how the board’s input on CEO Mark Zuckerberg’s decision was virtually nil. Notwithstanding the fact that he holds majority voting rights and can technically do what he wants, it’s still a pretty bad-a** move, in this blogger’s opinion. WSJ reports:

On the morning of Sunday, April 8, Facebook Inc.’s youthful chief executive, Mark Zuckerberg, alerted his board of directors that he intended to buy Instagram, the hot photo-sharing service.

It was the first the board heard of what, later that day, would become Facebook’s largest acquisition ever, according to several people familiar with the matter. Mr. Zuckerberg and his counterpart at Instagram, Kevin Systrom, had already been talking over the deal for three days, these people said.

Negotiating mostly on his own, Mr. Zuckerberg had fielded Mr. Systrom’s opening number, $2 billion, and whittled it down over several meetings at Mr. Zuckerberg’s $7 million five-bedroom home in Palo Alto. Later that Sunday, the two 20-somethings would agree on a sale valued at $1 billion.

It was a remarkably speedy three-day path to a deal for Facebook—a young company taking pains to portray itself as blue-chip ahead of its initial public offering of stock in a few weeks that could value it at up to $100 billion. Companies generally prefer to bring in ranks of lawyers and bankers to scrutinize a deal before proceeding, a process that can eat up days or weeks.

Mr. Zuckerberg ditched all that. By the time Facebook’s board was brought in, the deal was all but done. The board, according to one person familiar with the matter, "Was told, not consulted."

Mr. Zuckerberg owns 28% of Facebook’s stock, and controls 57% of its voting rights, giving him the freedom to act independently if he wants. Mr. Systrom, similarly, owns about 45% of his company. That control means investors must accept the fact that the CEOs can move quickly. 

Tweeting for the People (and Making Them Pay for It)

This story from the Philadelphia Inquirer is filled with some of the more entertaining quotes about social media — and the public sector — you’re going to find.

TEN-YEAR-OLDS can tweet on their own.

But Councilman Jim Kenney apparently needs help. Professional help.

The at-large councilman is spending $28,800 in taxpayer money this fiscal year for the Center City-based company ChatterBlast to perfect his "social-media strategy." The company monitors his Twitter and Facebook pages, and has posted on Kenney’s campaign-funded website.

No other Council member pays a contractor to help with Twitter. Just Kenney, who has the third-priciest staff on Council. He has 10 staff members with a payroll of $654,034, including his salary – plus another outside communications consultant.

Why does he need ChatterBlast on top of that?

"I, at 53 years old, do not have that facility," he said. "So I need consultant advice to communicate with a group of folks who are not necessarily in my age group."

Martin O’Rourke, the politically connected PR man whom Kenney’s office already is paying $30,000 this fiscal year for a communications contract, doesn’t have that facility, either.

"I have no clue how to tweet; I still don’t understand the mechanics of it. It’s a thing of the future," said O’Rourke, who has earned big bucks through contracts with City Controller Alan Butkovitz’s office and the Philadelphia Parking Authority.

ChatterBlast, perhaps not coincidentally, has contracted with both of those agencies. O’Rourke said Tuesday that he has no financial stake in the company, but he "suggested that people talk with them."

Matthew Ray, a co-founder of ChatterBlast, which calls itself a social-media marketing company, defended ChatterBlast’s work for Kenney as a good use of taxpayer dollars. He said that citizens’ problems have been solved thanks to Kenney’s account.

"Having the councilman connect with people via social media is as important as having people read the Twitter feed for Target or Kim Kardashian," he said.

"I think everyone knows $28,000 isn’t a huge amount."

Kenney’s account often tweets several times a day, about everything from his legislation to what he’s having for lunch. So, is ChatterBlast behind such tweets as the one quoting Irish soccer superstar George Best saying, "I spent 90% of my money on women and drink. The rest I wasted"?

Ray said that Kenney sometimes tweets without help from ChatterBlast and that ChatterBlast sometimes tweets without input from Kenney. But most of the time, he said, Kenney comes up with the tweets and then runs them by ChatterBlast to publish. That’s what happened with the tweet about Best.

"What we actually do is type it in," Ray said. "It’s no different when someone dictates a letter to somebody."

Local lawyer Jared Klein learned that Kenney wasn’t manning his own Twitter account on Election Day last November when he tweeted that people should vote for Kenney, only to have Kenney’s account tweet back: "I’m not on the ballot today, but I thank you for the support and for supporting my friends!"

Study: Starbucks is Top (or ‘Trenta’) Dog on Social Engagement

There are many ways to measure brand engagement on social media. But according to a study from PhaseOne Communications, Starbucks has parlayed its approach into becoming the most highly regarded when it comes to engagement with customers. Ragan.com reports on how:

"The very public nature of social media taps into consumers’ public persona—the idealized version of themselves that they want to present to others," the report states. "This can be quite different from their private selves—those aspects of themselves that, while true, are not for public broadcast."

Of more than 20 brands PhaseOne studied, Starbucks ranked highest in social media engagement. "Starbucks becomes the embodiment of their consumers’ idealized selves, seeking experiences uniquely their own," a press release from the firm states.

Social media messages that appeal to the private self tend not to work, the report finds. But those that enable a customer to say something appealing about him- or herself, something that builds the customer’s online image, drive engagement. Brand statements that give customers that opportunity should drive communication strategies, the report’s authors contend.

The ‘me’ statement

Each brand needs something the report’s authors call a "me statement," a way of articulating how the brand and its customers’ public images can become intertwined.

"Brands don’t just happen upon a ‘me statement,’" says Lisa Allard, co-author of the report and PhaseOne’s vice president of special services. "It takes a lot of work."

To arrive at the statement, brands need to identify who their consumers are and what they want, in terms of creating public personae. Then they have to pinpoint the bridge between that desire and how the brand can help them achieve it.

For example, Starbucks has a "me statement" along the lines of giving consumers a way to "pursue experiences that are uniquely me." On Facebook, the company uses that "me statement" to engage customers by asking them to talk about their coffee preferences or personal stories.

McDonald’s, another company ranked highly in the report, has a statement that deals with consumer savvy. Audi’s message focuses on a high-end, modern lifestyle.

Terry Villines, PhaseOne’s senior vice president of analysis and also a co-author, says brands should generally stick to one, broad "me statement" for all its messages.

"When a brand tries to stand for too many things in consumers’ minds, they end up standing for nothing," he says. Brands can have different messages for different products, perhaps, but the core message should remain consistent.

Allard acknowledges audiences aren’t monolithic, however. That’s why brands have to present messages tied to their "me statements" in different ways, "tied in a creative envelope."