Nervous to Fly? Flight Attendant Gives Big Laughs Before Takeoff

One of my favorite parts of journalism and writing is that most of the stories I get to tell are all different – I’m learning or doing something new almost every day.

Not every career is afforded that fun bonus. So, what happens when you’re in a job that requires you to do and say the same things several times per day (albeit in a variety of locations)? You mix it up and have fun with it, especially if you’re this Southwest Airlines flight attendant, currently making the rounds in her own viral video.

She is delivering the safety instruction speech prior to the plane taking off – and, instead of droning on with less than five people paying attention, she surprises the guests with a comedic version of the directions.

Her zingers include “Wear your seat belt tight and low across your hips, like my grandmother wears her support bra” and “flight attendants are coming by, hoping you’ll tell them how good looking they are,” and “as you know, it’s a no smoking, no whining, no complaining flight.”

This line is my favorite, in the middle of the “if the cabin loses pressure and you have to put on your oxygen mask” part: “If you’re traveling with small children, we’re sorry. If you’re traveling with more than one child, pick out the one that you think might have the most earning potential down the road.”

By the end of her routine, the plane full of people was smiling, laughing, and giving her a round of applause. I’m sure it helped to put them all at ease – especially those who are nervous at the beginning of a flight.

Watch her stand-up gold below — and talk about great customer service!

 

PR: Getting Out in Front Works Again (JetBlue Edition)

By now, you’ve heard the story about the JetBlue flight attendant who quit in an uproar, telling a customer — and many others — to (bleep) off. What’s more, he’s been anointed by some as a hero by angry employees nationwide. The whole incident was certainly unprofessional and not something the company is proud of. At any rate, after a day or so of public ridicule, Twitter wars with comedians, etc., JetBlue finally acknowledged the situation on its own blog and seemed to come off quite well:

Sometimes the weird news is about us…
It wouldn’t be fair for us to point out absurdities in other corners of the industry without acknowledging when it’s about us. Well, this week’s news certainly falls into that category. Perhaps you heard a little story about one of our flight attendants? While we can’t discuss the details of what is an ongoing investigation, plenty of others have already formed opinions on the matter. Like, the entire Internet. (The reason we’re not commenting is that we respect the privacy of the individual. People can speak on their own behalf; we won’t do it for them.)

While this episode may feed your inner Office Space, we just want to take this space to recognize our 2,300 fantastic, awesome and professional Inflight Crewmembers for delivering the JetBlue Experience you’ve come to expect of us.

Additionally, they were able to parlay the incident into a compliment for their existing employees.

So let this be a lesson that sometimes it’s best to address a situation upfront, rather than hope it goes away while losing your ability to control any part of the message.