For-Profit Universities Working for Better Reputation

Fast Company magazine recently addressed the topic of for-profit, or "market driven," colleges. In the piece they reveal the journey of Michael Clifford, chair of Significant Federation, a private equity firm and principal investor in six higher-education companies, and the challenges and stigmas associated with these types of programs:

Today, for-profit colleges enroll 9% of all students, many of them in online programs. It’s safe to assume they’ll soon have many more. President Obama has called for America to have the world’s highest percentage of college graduates by 2020, and for-profits are the only sector significantly expanding enrollment — up 17% since the start of the recession in 2008. Emerging from its scandal-plagued "diploma mill" rep (see "Not Quite Ready for the Honor Roll," page 54), the industry consolidated in the past decade under a handful of publicly traded names, including Kaplan (part of The Washington Post Co.), DeVry, and the University of Phoenix, which with 420,000 students is the largest university in North America. These companies, which depend on tuition revenues backed by federal student grants and loans, have been strong performers for stockholders.

Clifford likes to take over the accreditation of a struggling bricks-and-mortar institution, sometimes just days before it runs out of cash. "We’re a SWAT team," he says. "We love fixing schools." Full-time professors with PhDs and seasoned administrators run the home campus as a "learning lab," developing and testing curricula and texts for the much larger online programs. As a bonus, the brand maintains all the trappings of a traditional university — sports, dance line, pep band, community service, and in Grand Canyon’s case, a Christian mission. Clifford, whose personal charitable efforts include a soup kitchen and housing for 600 ex-gang members in L.A., says that Grand Canyon online students who have never set foot on the Phoenix campus log on to the Web site and check the status of the basketball team, or watch the live stream of Sunday chapel.

While private colleges have taken huge hits to their endowments, and public universities weather historic cutbacks, for-profits like Clifford’s keep costs down with innovative use of technology, publish metrics like job placements, and are open to any high-school graduate. They target under-served markets like first-generation students and working adults with convenience and a customer-service ethic. Tuition and fees, which tend to be higher than public institutions’ for on-campus programs, are comparable for online — $687.50 per credit for undergrads on campus at Grand Canyon and $415 for online, for example, compared to $476 for the public University of Arizona.

But questions about quality linger. Despite the traditional campus trappings, Clifford’s schools tend to have a vocational focus, such as health-care administration (L.A. College); only Grand Canyon and Crichton College have any liberal-arts programs.

Since there are no generally accepted measurements of learning in traditional higher education, the proxy for the value of a diploma on the job market is prestige. Rankings like those of U.S. News & World Report depend on reputation; spending per student, including spending on research; and selectivity — a measure of inputs, not outputs. On all these measures, for-profits come up short.

So what do you think? A new, unique opportunity? Or a dreg upon the education sector?

People are Actually Reading Newspapers (Online)

Ragan’s PR Junkie explains readership of online newspapers are actually up, although the number of hard copy readers continues to plummet.

Guess where 40 percent of Web traffic went each month in the third quarter of 2009?

I’ll give a second to consider it …

Give up?

The answer is newspaper Web sites.

“An average 74 million people visited a newspaper Web site each month in the third quarter of 2009, equaling just under 40 percent of all active U.S. Internet users,” MediaPost’s Erik Sass reported. The data, Sass said, comes from the Newspaper Association of America, which cited researched by Nielsen Online.

This marks the highest number of visitors in a quarter, since Nielsen began tracking this information in 2004. MediaPost noted that this milestone is especially encouraging for newspapers, because this was an off-year, meaning there were no big news events like the Olympics or a presidential election.

UPDATE: Online readership may have flourished in the third quarter, but overall sales of hard copy newspapers dropped sharply. Newspaper circulation fell 10 percent, between Jan. 1 and Sept. 30, compared to the same time last year, according to The New York Times.

New Media = New Way for Your Business to Reach Customers

Some interesting statistics were recently released that show just how critical it is for companies to have a strategy in place to interact with existing — and potential — customers online. What may have seemed like an added convenience in the past may be becoming a downright necessity for businesses hoping to develop a sound reputation. MediaPost writes:

A just-released study from Cone Inc. reports that among new-media users, a staggering 78% of them interact with companies or brands via new media sites and tools — up from 59% the year before. And these users are conversing with brands more often: Some 37% say they do so at least once a week — up from one in four when Cone did the study last year.

It’s not enough to simply have new media presences (although 95% of users expect it.) Increasingly, they are looking for companies and brands not just with Web sites (58%) and email (45%), but with involvement in social networks, such as Facebook and MySpace (30%) and online games (24%).

Surprisingly, given their loathing of pop-ups and other intrusive ad methods, 43% say they want to see companies advertise online, up from 25% last year. And women are especially enthusiastic about offers that include freebies, coupons or discounts (58%).

Perhaps the most intriguing part of Cone’s data, however, is that consumers strongly believe that new media is a two-way street, with 62% saying they can influence business decisions by voicing their opinions through new media.