Emily Post, the famed 20th Century etiquette guru once said, “Good manners reflect something from inside – an innate sense of consideration for others and respect for self.”
While Post might not have seen cellphones, tablets or laptops coming, these handy-dandy technologies can pose etiquette problems in the workplace (and at lunch with friends and at home with your families – but we’re just going to focus on the workplace for now).
A survey from Robert Half Technology of over 2,300 chief information officers (CIOs) around the country found that 64% of CIOs said the increased use of mobile devices has led to more workplace rudeness over the last three years. That percentage has grown from 51% in 2010.
These technologies can help with productivity, but also serve as major distractions in meetings and face-to-face conversations.
Robert Half Technology offers four suggestions to avoid breaching etiquette at work:
Don’t surf while talking. It’s just rude to check your email or be on the Internet while in the midst of a conversation with someone.
Keep voicemails concise. Get to the point, already.
Make smart communication choices. Use the available technology to your advantage: Need a quick answer on something? Try an email, text or instant message. Just make sure to pick up the phone or walk down the hallway if you’ve got a long request or need to have a difficult conversation.
Avoid intense multitasking. Be present wherever you are. Tablets and laptops can make meetings more effective and efficient, but surfing the web or Tweeting during meetings is just a distraction for you and everyone else involved.
One more thing: the Emily Post Institute has a whole section on business etiquette, as well as a guide, “Manners in a Digital World, Living Well Online.” Check them out when you’ve got some free time at www.emilypost.com.
It appears Tweeting or checking emails may actually be more addictive than cigarettes or alcohol. The Guardian has the latest reason the human race is destined for some awful fate.
Tweeting or checking emails may be harder to resist than cigarettes and alcohol, according to researchers who tried to measure how well people could resist their desires.
They even claim that while sleep and sex may be stronger urges, people are more likely to give in to longings or cravings to use social and other media.
A team headed by Wilhelm Hofmann of Chicago University’s Booth Business School say their experiment, using BlackBerrys, to gauge the willpower of 205 people aged between 18 and 85 in and around the German city of Würtzburg is the first to monitor such responses "in the wild" outside a laboratory.
The results will soon be published in the journal Psychological Science.
The participants were signalled seven times a day over 14 hours for seven consecutive days so they could message back whether they were experiencing a desire at that moment or had experienced one within the last 30 minutes, what type it was, the strength (up to irresistible), whether it conflicted with other desires and whether they resisted or went along with it. There were 10,558 responses and 7,827 "desire episodes" reported.
"Modern life is a welter of assorted desires marked by frequent conflict and resistance, the latter with uneven success," said Hofmann. Sleep and leisure were the most problematic desires, suggesting "pervasive tension between natural inclinations to rest and relax and the multitude of work and other obligations".
The researchers found that as the day wore on, willpower became lower. Their paper says highest "self-control failure rates" were recorded with media. "Resisting the desire to work was likewise prone to fail. In contrast, people were relatively successful at resisting sports inclinations, sexual urges, and spending impulses, which seems surprising given the salience in modern culture of disastrous failures to control sexual impulses and urges to spend money."