BusinessWeek writer Karen E. Klein recently outlined steps businesses can take to turn things around if they’re going downhill. Using advice from several experts, she offers these tips:
- Keep selling
- Evaluate market effectiveness
- Anticipate opportunities
- Create a rapid response team
- Get creative
- Minimize layoffs
- Look for alternatives
- Touch base with customers
- Ask for feedback
- Take complaints seriously
- Resist negativity
Read the article for elaboration on each point.